Privacy Policy
This Privacy Policy describes how Zovo LLC (“we”, “our”, or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.
Contact
If you have questions about this policy or wish to make a privacy-related request, contact us at:
Email: support@zovonutrition.com
Mail: 8679 NW 66th St, Doral, Miami Florida 33166, United States
Collecting Personal Information
We collect certain information when you visit the Site or make a purchase.
Device Information
We collect device information to load the site properly and analyze traffic. This is gathered automatically through cookies, log files, tags, pixels, and similar technologies. It may include your browser type, IP address, time zone, cookie data, pages or products viewed, search terms used, and how you interact with the site. This data is shared with our platform provider, Shopify.
Order Information
We collect information to process your purchase, fulfill your order, and communicate with you. This includes your name, billing and shipping addresses, payment information, email address, and phone number. This information is shared with Shopify and Supliful.
Customer Support Information
When you contact our support team, we collect any information you provide to assist you.
Minors
The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for deletion.
Sharing Personal Information
We share your personal information only when necessary to provide services or comply with legal obligations. For example, we use Shopify to power our online store. You can review their policy at shopify.com/legal/privacy. We may also share your information to comply with applicable laws, subpoenas, or legal processes.
Behavioural Advertising
We use your information to deliver targeted advertising and personalized marketing. This includes services like Google Analytics and Shopify Audiences. We may also work with advertising partners who use cookies or tracking technology to measure and serve relevant ads.
You can manage or opt out of ad personalization through the following:
Facebook Ads Settings
Google Ads Settings
Bing Personalized Ads
Digital Advertising Alliance
Using Personal Information
We use your personal information to fulfill orders, process payments, arrange delivery, provide confirmations and receipts, and send updates or promotional materials if you have opted in.
GDPR – Lawful Basis
If you are a resident of the European Economic Area (EEA), we process your personal information based on the following legal grounds: your consent, fulfillment of a contract, legal compliance, protection of your vital interests, performance of a task in the public interest, or our legitimate interests provided they do not override your rights and freedoms.
Retention
We retain your personal information for as long as needed to fulfill the purposes outlined in this policy, unless you request its deletion. You may contact us at any time to make such a request.
Automated Decision-Making
We use limited automation to prevent fraudulent activity. Shopify may temporarily block IP addresses or credit cards that appear suspicious. This process does not have a legal or significant effect on you.
Your Rights
If you reside in the EEA, you have the right to access, correct, delete, or transfer the personal data we hold about you. You may also object to certain processing activities. Your data may be stored in Ireland and transferred to Canada or the United States. For more information, visit Shopify’s GDPR guide: help.shopify.com
If you are a California resident, you have the right to request access, deletion, correction, and data transfer under the California Consumer Privacy Act (CCPA). You may also appoint an agent to make such requests on your behalf.
Cookies
We use cookies to improve your shopping experience, personalize content, and gather analytics. You can manage your cookie preferences through your browser settings. Learn more at allaboutcookies.org.
Cookie durations vary. Some expire when your session ends, while others persist for up to two years. For more detail, refer to Shopify’s Cookie Policy.
Do Not Track
At this time, we do not respond to “Do Not Track” signals, due to a lack of consistent industry standards.
Changes
We may update this policy occasionally to reflect operational, legal, or regulatory changes. Updates will be published on this page with a new “Last Updated” date.
Complaints
To submit a privacy-related complaint, contact us using the information listed above. If you are not satisfied with our response, you may contact your local data protection authority.
Last Updated: November 14, 2023
